Legal

Privacy Policy

Effective Date: April 17, 2026 · Last updated: April 17, 2026

1. Introduction

Welcome to Plur ("Company," "we," "us," or "our"). This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information in connection with your access to and use of our mobile application, web platform, and related services (collectively, the "Services"). By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

2. Scope & Applicability

This Privacy Policy applies to all users, including:

  • Event attendees
  • Vendors, promoters, and business partners
  • Visitors to our website or app

This Policy is designed to comply with the California Consumer Privacy Act (CCPA/CPRA), CAN-SPAM Act, Telephone Consumer Protection Act (TCPA), and applicable U.S. state privacy laws.

3. Information We Collect

A. Information You Provide

  • Name, username, and profile data
  • Email address and phone number
  • Login credentials (securely hashed)
  • Communications with support

B. Financial Information

  • Payment data is processed exclusively by third-party processors (e.g., Stripe)
  • We do not store full payment card or bank account details
  • We retain limited transaction metadata (e.g., payment intent IDs, status logs)

C. Device & Technical Data

  • IP address
  • Device identifiers (DeviceID)
  • Operating system and browser type
  • Usage logs (clickstream data, session activity)

D. Location Data

  • Precise geolocation (only with explicit consent)
  • Approximate location derived from IP

E. User-Generated Content

  • Photos, videos, comments, messages
  • Metadata associated with uploads

F. Sensor & Permission-Based Data

  • Camera (QR scanning, uploads)
  • Push notifications
  • Contacts (only if explicitly authorized)

4. Purposes of Processing

We process personal information for legitimate business purposes, including:

  • Providing and maintaining the Services
  • Processing transactions and payouts
  • Fraud detection, prevention, and risk mitigation
  • Identity verification
  • Customer support and dispute resolution
  • Analytics, performance monitoring, and product improvement
  • Marketing and communications (subject to opt-out rights)
  • Legal compliance and enforcement

5. Legal Bases for Processing

Where applicable, we rely on:

  • Contractual necessity
  • Legitimate business interests
  • User consent
  • Legal obligations

6. Sharing & Disclosure of Information

We do not sell personal information in the traditional sense. We may share data with:

A. Service Providers

  • Payment processors (Stripe)
  • Cloud infrastructure providers (AWS)
  • Messaging providers (Twilio, Postmark)
  • Analytics providers (PostHog)

B. Business Transfers

In connection with mergers, acquisitions, financing, or asset sales.

C. Legal Compliance

To comply with subpoenas, court orders, or legal processes.

D. Protection of Rights

To enforce our Terms or protect users, the Company, or the public.

7. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes and enforce agreements

We may retain anonymized or aggregated data indefinitely.

8. Data Security

We implement industry-standard administrative, technical, and physical safeguards, including:

  • Encryption in transit (TLS)
  • Secure storage practices
  • Access controls and monitoring

However, no system is completely secure. Use of the Services is at your own risk.

9. Your Privacy Rights

A. California Residents (CCPA/CPRA)

You have the right to access your personal information, request deletion, correct inaccurate data, opt out of data "sharing" for targeted advertising, and limit use of sensitive personal information. Submit requests to: info@getplur.app.

B. Account Deletion

You may delete your account within the app or request deletion via email. We will process requests within legally required timeframes.

10. Age Restrictions

The Services are strictly limited to individuals 18 years or older. We do not knowingly collect data from minors. If discovered, such accounts will be terminated immediately and permanently deleted.

11. Third-Party Services

The Services may link to third-party platforms. We are not responsible for their privacy practices. Users should review third-party policies independently.

12. International Users

If you access the Services from outside the United States, you consent to the transfer and processing of your data in the U.S.

13. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the Services constitutes acceptance of the updated Policy.

14. Contact

Privacy Inquiries: info@getplur.app Legal Notices: info@getplur.app